Cybersecurity Specialist | IT Helpdesk & Support | Web Developer | Virtual Assistant
ABOUT ME
Technology professional specializing in cybersecurity, IT support, web development, and virtual assistance.
Professional Summary
I am a technology professional specializing in cybersecurity, IT helpdesk and support, web development, and virtual assistance. I have hands-on experience securing systems, troubleshooting IT infrastructure, and developing reliable websites for individuals and businesses.
My work focuses on identifying vulnerabilities, maintaining stable IT environments, and building secure digital solutions. I enjoy solving technical problems and continuously improving my skills in cybersecurity, system administration, and modern web technologies.
Professional Experience
IT Helpdesk & Technical Support
Union Global | Remote
Feb 2024 – Nov 2025
Provided remote technical assistance to users by diagnosing and resolving system, software, and account-related issues while ensuring efficient ticket management and user support.
Key Responsibilities
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Assisted users with password resets and account recovery to restore secure access to systems.
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Created and managed user accounts and permissions within organizational systems.
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Logged, tracked, and resolved technical issues using IT ticketing systems.
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Performed remote troubleshooting for software, login, and system access problems.
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Delivered timely and professional technical support to end users while ensuring timely issue resolution.
Remote Support Tools & Technologies
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Remote Desktop Protocol (RDP)
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TeamViewer
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AnyDesk
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IT Ticketing Systems (Zendesk, Freshdesk, Jira)
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User Account Management Tools
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System Diagnostic and Troubleshooting Utilities
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Virtual Assistant
Freelance | Remote
Provided remote administrative, technical, and operational support to help clients manage tasks efficiently and maintain smooth business operations. Assisted with communication management, data organization, and customer relationship management.
Key Responsibilities
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Managed email communication, scheduling, and calendar coordination to support daily operations.
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Conducted online research and data collection to assist with business projects and reporting.
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Performed data entry, documentation, and report preparation using productivity tools.
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Assisted with customer communication and support, ensuring timely responses to inquiries.
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Organized digital files and maintained accurate records for ongoing projects.
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Updated and maintained customer information within CRM systems to support sales and customer management processes.
Tools & Technologies
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Google Workspace (Docs, Sheets, Drive)
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Microsoft Office (Excel, Word, PowerPoint)
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CRM Tools (HubSpot, Salesforce, Zoho CRM)
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Communication Tools (Zoom, Google Meet, Slack)
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Task Management Tools (Trello, Asana, Notion)
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Email Management Systems
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Web Developer / Full-Stack Developer
Freelance | Remote
Designed, developed, and maintained websites and data solutions for clients, ensuring responsive, secure, and performance-driven web applications and dashboards.
Key Responsibilities
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Built and maintained responsive websites using Wix Studio, WordPress, HTML, CSS, and JavaScript.
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Designed and optimized databases and backend queries using SQL for website and analytics functionality.
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Developed interactive dashboards and reports using Power BI to support business decision-making.
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Ensured website security, usability, and performance optimization across platforms.
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Collaborated with clients to gather requirements, provide technical recommendations, and deliver functional solutions.
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Integrated third-party tools, APIs, and plugins for enhanced functionality and automation.
Tools & Technologies
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Web Development: HTML, CSS, JavaScript, Wix Studio, WordPress
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Databases & Analytics: SQL, Power BI
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Design & Productivity Tools: Figma (optional for prototyping), Notion / Trello for task tracking
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Security & Optimization: Web performance optimization, basic security testing
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Skills
IT Helpdesk & Support Skills
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System & Network Support: Windows, Linux troubleshooting, network diagnostics
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Remote Support: Remote Desktop Protocol (RDP), TeamViewer, AnyDesk
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Ticketing & Management: Zendesk, Freshdesk, Jira
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User Account & Access Management: Password resets, account creation, access permissions
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Customer Support / Communication: End-user support, problem-solving, timely resolution
Virtual Assistant & Data Skills
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Data Analysis & Reporting: Excel, Power BI – create reports, analyze trends, and provide actionable insights.
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Database Management: SQL queries, dashboards, data organization.
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Data Visualization: Interactive charts, dashboards, and visual reporting for decision-making.
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Administrative & Productivity Tools: Google Workspace (Docs, Sheets, Drive), Microsoft Office – manage tasks, documents, and communications efficiently.
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CRM & Client Management Tools: HubSpot, Salesforce, Zoho CRM – manage customer information, track tasks, and support business workflows.
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Task & Project Management: Trello, Asana, Notion – organize, prioritize, and track project progress.
Technical / Web Development Skills
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Web Development: HTML, CSS, JavaScript, Wix Studio, WordPress – design and build responsive, user-friendly websites.
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Database & Backend: SQL – manage databases, queries, and dynamic content integration.
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Website & App Security: Basic vulnerability testing, secure coding practices, SSL/TLS configuration, user access control, website hardening.
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Website Maintenance & Optimization: Performance monitoring, updates, plugin management, backups, and uptime management.
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Tools & Platforms: Git (version control), Figma (design/prototyping), Browser Developer Tools, SEO basics.